Last updated: August 2025
Welcome to Your Circle's website ("Website"). Please read these Terms and Conditions ("Terms") carefully before using our Website or engaging our NDIS services ("Services"). By accessing or using our Website and Services, you agree to be legally bound by these Terms.
Your Circle is a NDIS provider delivering supports and services to eligible participants in accordance with the National Disability Insurance Scheme (NDIS) Act 2013, related legislation, and the NDIS Practice Standards.
We may suspend or block access, without prior notice, if you breach these Terms, engage in prohibited conduct, or during Website maintenance.
Your Circle does not guarantee that the Website or any content therein will be uninterrupted, error-free, complete, accurate, or up-to-date. The Website and Services are provided "as is" and "as available".
Services are provided consistent with an individual's approved NDIS plan and within the scope of Your Circle's registration and capability.
Your Circle reserves the right to refuse or suspend services if eligibility criteria are not met, if there are compliance issues, or if risks are identified that may affect safe service delivery.
Participants are responsible for informing Your Circle promptly of any changes to their NDIS eligibility, funding status, or plan that may affect service delivery.
Before commencing supports, a Service Agreement will be provided outlining the detailed services, fees, payment terms, cancellation policy, responsibilities, and other key terms.
Service Agreements must be signed by all parties before supports commence.
Service Agreements will include, but are not limited to:
Fees are charged in accordance with the NDIS Price Guide and the participant's funding arrangements (Plan-managed, Self-managed, or Hybrid).
Participants will be informed of all costs upfront, and invoices will clearly list services provided.
Payments must be made promptly as per the Service Agreement.
If payments are late, Your Circle reserves the right to suspend services until outstanding amounts are paid. Continued non-payment may lead to referral to debt collection agencies, in strict accordance with Australian Consumer Law and relevant NDIS rules.
Your Circle handles personal and sensitive information as described in our Privacy Policy.
Please refer to the full Privacy Policy available on our website at yourcircle.com.au/privacypolicy for detailed information about how we collect, use, store, and protect your information including our use of cookies and tracking technologies.
Your Circle complies with the NDIS Code of Conduct and Practice Standards to provide safe, respectful, and high-quality supports.
We maintain detailed records of supports delivered in accordance with NDIS audit requirements.
We undertake regular staff training, and continuous improvement activities to ensure ongoing compliance and quality service delivery.
Our Website and some service delivery functions rely on trusted third-party service providers, such as those providing website hosting, CRM systems, email delivery, and secure cloud storage.
While we take reasonable measures to ensure these providers meet privacy and security standards, we are not responsible for any disruption, data loss, or issues arising from their systems or networks. Where providers store or process data overseas, they are required to protect your information in accordance with Australian privacy laws.
We value your feedback and treat complaints seriously and confidentially. Refer to our privacy policy on our website at yourcircle.com.au/privacypolicy. For complaints, contact us via email.
Email: support@yourcircle.com.au
You may raise unresolved complaints with the NDIS Quality and Safeguards Commission by calling 1800 035 544.
All content on this Website including text, graphics, logos, and software, is owned or licensed by Your Circle.
You agree not to copy, reproduce, or use any content without prior written permission from Your Circle.
Any user-generated content submitted via the Website (e.g., referral forms) remains your property but, by submitting, you grant Your Circle a worldwide, royalty-free license to use, reproduce, and adapt the content for legitimate purposes.
To the maximum extent permitted by law, Your Circle excludes all warranties, express or implied, including regarding accuracy, completeness, or fitness for a particular purpose of Website content or Services.
Your Circle does not accept liability for indirect, incidental, or consequential losses or damages, including loss of data or downtime, except where liability cannot be excluded by law (e.g., gross negligence, willful misconduct).
Your Circle is not responsible for the content or practices of any third-party websites linked from this Website.
We are not liable for any failure or delay in performing our obligations where caused by events outside our reasonable control, including natural disasters, extreme weather, fire, flood, pandemics, strikes, labour disputes, power outages, internet failures, or government restrictions.
By using our Website and Services, you consent to receive communications (including service agreements, invoices, updates, and newsletters) from us electronically via email or SMS. You can opt out of non-essential communications at any time.
Service provision may be terminated by either party with notice as outlined in your Service Agreement or as per NDIS requirements.
Termination does not affect accrued rights or obligations.
Upon termination, Your Circle will cooperate to facilitate a smooth transition to other providers where applicable.
These Terms are governed by the laws of the Australian Capital Territory.
Any disputes arising will be resolved in the ACT courts. Users from other states or countries agree to submit to the exclusive jurisdiction of ACT courts.
Your Circle may update these Terms occasionally. Updated versions will be posted on the Website at least 7 days before taking effect.
Continued use of the Website or Services after changes constitutes acceptance of the updated Terms.
For questions about these Terms or our Services, please contact:
Your Circle
Email: support@yourcircle.com.au
We welcome and encourage you to contact us for any clarifications or additional information about our Terms or services.
