Your Journey with Your Circle
At Your Circle, we believe in making your NDIS journey clear, supportive, and empowering. From our first conversation to ongoing support, our process is designed around you, ensuring you feel confident, heard, and in control every step of the way.
Step 1
Your Initial Connection
Your journey with Your Circle begins with a friendly conversation. We're here to listen, understand your unique situation, and explore how we can best support you.
- Initial Inquiry: Reach out to us via phone, email, or our website. Our compassionate team will answer your questions and guide you through the first steps.
- Understanding Your Needs: We'll schedule a time to talk about your goals, aspirations, and what you hope to achieve through NDIS support. This can be over the phone, virtually, or in a comfortable setting of your choice.
- NDIS Eligibility & Funding Guidance: If you're new to the NDIS or need clarity on your plan, we can help you understand the process, eligibility criteria, and how your NDIS funding can be used for our services.
Step 2
Designing Your Support
Once we understand your goals, we work together to co-design a support plan that truly reflects your choices and needs.
- Personalised Assessment: We conduct a comprehensive, person-centered assessment to identify your strengths, preferences, and areas where you'd like support. This is about your vision for a fulfilling life.
- Developing Your Support Plan: Based on our discussions, we collaboratively create a detailed support plan. This plan outlines the specific services you'll receive, how they align with your NDIS goals, and how we will deliver them with care and respect. Your voice is central to every decision.
- Service Agreement & Booking: We'll finalise a transparent service agreement, clearly outlining all services, schedules, and costs. This ensures you have full clarity and confidence in your support arrangements.
Step 3
Bringing Your Plan to Life
This is where your personalised plan comes into action, delivered by our dedicated and compassionate team.
- Experienced & Caring Team: You will be matched with qualified support workers who understand your needs and are committed to your wellbeing. Our team is trained to provide respectful, empowering, and reliable assistance.
- Flexible & Responsive Service: Whether it's daily living and life skills assistance, community participation, domestic assistance, or transport, we deliver services tailored to your schedule and preferences. We adapt as your needs evolve, ensuring your support remains relevant and effective.
- Ongoing Communication: We maintain open lines of communication, regularly checking in to ensure you are happy with your support and that it continues to meet your expectations.
Step 4
Growing with You
Your goals and needs may change over time, and your support should too. We believe in continuous improvement and flexibility.
- Regular Reviews: We conduct regular reviews of your support plan to discuss your progress, celebrate achievements, and identify any new goals or changes required. This ensures your plan remains dynamic and effective.
- Feedback & Adjustments: Your feedback is invaluable. We encourage you to share your thoughts, and we will make any necessary adjustments to your services to ensure they continue to empower you.
- Celebrating Milestones: We celebrate every step forward, big or small, recognising your growth and increasing independence.
Step 5
Beyond the Plan
Even as your NDIS plan evolves, Your Circle remains a trusted partner in your journey.
- Transition Support: If your circumstances change or you transition to different supports, we provide guidance and assistance to ensure a smooth and seamless process.
- Long-Term Connection: We are dedicated to building lasting relationships, fostering a sense of community and ongoing support within the Your Circle family.
Ready to Begin Your Journey?
At Your Circle, your wellbeing, independence, and happiness are at the heart of everything we do. We're here to simplify the NDIS journey and ensure you receive the compassionate, high-quality support you deserve.